An enthusiastic, self-motivated individual who always strives to achieve a very high standard.

- Handled inbound BT customer calls, providing technical support for broadband issues.
- Troubleshot and resolved problems efficiently within reasonable timeframes.
- Ensured high levels of customer satisfaction by aligning with First Call Resolution (FCR) and Net Promoter Score (NPS) targets.

- Managing social media: publishing posts, editing videos, and scheduling content.
- Overseeing all PR-level campaigns and attending events .
- Accompanied Michael to Government Buildings, including Leinster House and the Office of the Taoiseach, to meet with key stakeholders. 

- Sanitising tables and sweeping floors for cleanliness.
- Supporting the kitchen by washing dishes, delivering trays, and restocking. 

- Assisted with event setup, connecting cables to the mixing desk, speakers, and microphones.
- Set up stands and conducted sound checks while shadowing at the mixing console.
- Helped with DIY tasks like painting and constructing event stages.
- Supported with event coverage and cleared up after setups.

- MobiControl assistance and troubleshooting for enterprise customers.
- Performed SQL and networking queries.
- Assistance with cloud upgrades and advanced on-prem configurations. 

- Waiter duties.
- Behind the bar experience during a fast paced customer environment.

- Covered Microsoft Azure, Microsoft 365 services and Microsoft Exchange migrations.
- Improved workflow and introduced PowerShell Universal into the teams.
- Redesigned an internal website with Python Flask. 

- Collecting empty glasses and spillage cleaning.
- Brushing and mopping afterwards.

- Customer support for IBM employees.
- IOS and OSX platforms covered.